What sits outside the seat price, and how each item is charged

Most AI pricing in this category is a bundle. You are given an allowance, the vendor decides which operations consume it, and the definition changes quietly when model costs move. That arrangement is unmodellable for a staffing firm, whose volume moves in steps rather than smoothly: winning one large contract can triple parsing and outreach inside a fortnight.

Surhires publishes an operation-weight table instead. Each AI operation carries a stated credit weight, so a desk can multiply its own monthly volumes and arrive at a number before it signs. A cheap, high-frequency operation such as parsing a resume weighs less than a long-running one such as transcribing and summarising a screening call. The weights are the same for every customer on the same plan and a change to them is announced rather than applied silently.

The Professional plan includes one hundred credits per user per month, pooled across the tenant rather than stranded per seat, which matters on a desk where one sourcer runs most of the volume.

When a desk runs past its included allowance, more credits are bought in packs rather than by an automatic overage charge at an unstated rate. A pack is a fixed quantity of credits at a fixed price, and larger packs carry a lower unit cost, which is the ordinary shape of volume pricing and is stated as such rather than dressed up.

Two deliberate design choices sit behind that. Packs do not expire at the end of a month, because recruitment volume is seasonal and a January underspend should fund a September push. And the product does not silently continue running paid operations once an allowance is exhausted: consumption is visible as it happens and the account is told before it crosses the line, so nobody discovers the position at the end of a quarter.

Pack sizes and prices are set at the point of sale and are provisional along with everything else on this page.

A candidate record is small. The files attached to it are not. Original resumes in several formats, formatted versions, right-to-work documents, signed offer letters and call recordings accumulate, and a database of any age carries far more storage than its row count suggests.

Each plan includes a storage allowance sized for a normal desk on that plan. Beyond it, storage is bought in blocks. The two things that actually drive overage are call recordings and bulk historical imports, so both are worth checking during onboarding: recordings carry per-tenant retention limits that can be set to something shorter than forever, and a migration is the right moment to decide whether fifteen years of attachments need to come across at all.

Starter includes one job board connector. Professional includes the Naukri, CV-Library and Seek connectors alongside LinkedIn and Indeed posting. A desk that works several markets, or one that relies on a specialist vertical board, will want more than the plan carries.

Additional connectors are licensed per connector per month. The charge is not arbitrary: each connector is a maintained integration against an external API that changes on somebody else's schedule, and the ones that break quietly are worse than the ones that break loudly. Every connector on the site carries an explicit state - Live, In development, or Roadmap - and a connector that is not yet Live cannot be bought as though it were.

Sponsored and premium placements on job boards are bought from the board, not from Surhires. Posting a job through the product to a board that charges for promotion means that board's charge lands somewhere, and pretending otherwise is how buyers end up surprised.

Those charges are passed through at cost plus a stated margin covering the billing relationship, reconciliation and support when a posting fails. The margin is a published percentage rather than an unexplained uplift, and the cost line and the margin line are both shown on the invoice so a desk can compare posting directly against posting through the platform and decide for itself. Where posting directly is cheaper for your volume, that is a reasonable thing to do, and the product does not penalise it.

WhatsApp Business API messaging is metered by the platform provider on a conversation basis, with rates that differ by country and by conversation category. Those are the provider's rates and they change without reference to any software vendor.

Surhires passes messaging charges through with a platform margin that varies by plan tier: it is lower on higher tiers, because a larger account carries proportionally less support and reconciliation overhead per message. Both the pass-through cost and the margin are itemised. Starter includes WhatsApp basics and Professional includes the full WhatsApp Business API integration, but neither includes an unlimited message allowance, because no vendor can offer one against a metered upstream service without either capping usage quietly or losing money loudly.

A one-time onboarding fee applies on the higher tiers. It is scoped at the point of sale rather than published as a fixed price, because the work genuinely varies: importing a clean twelve-thousand-record CSV is a different job from migrating fifteen years of Bullhorn history with custom fields, attachment trees, note formats and a live desk that cannot stop billing during the cutover.

What the fee covers is the work that decides whether a switch succeeds: data mapping and a test import, duplicate resolution before go-live rather than after, pipeline stage and disposition configuration against how your desk actually works, vertical template selection, user roles and field permissions, connector authorisation, and a period of hands-on support through the first live requisitions. It is quoted as a scope with a number, not as a percentage of the licence.

Smaller desks on Starter generally do not need it and are not charged for it. If your data comes across cleanly and your stages are standard, the self-serve import is the right route and you will be told so.

The plan prices, the credit weights, the pack sizes, the storage blocks, the connector charge, the posting margin, the messaging margin and the onboarding scope are provisional pending buyer validation. The price sheet is still being tested against real staffing buyers rather than presented as settled, and this page says so instead of implying a finality that does not exist yet.

Two practical consequences. Anything written into a signed order form is what you pay for that term, regardless of what this page later says. And the GBP and AUD figures shown elsewhere on the site are conversions from the USD sheet, flagged as unconfirmed, not local price lists. Ask for a quote in your billing currency rather than budgeting from a converted figure.