Recruitment software built around an Australian desk

Any honest account of Australian recruitment starts with Seek. For most agencies it is the primary source of applicant flow and the board a client expects to see a role on. Recruitment software that cannot deal sensibly with Seek is missing the middle of the workflow.

So here is the state. The Seek connector is in development. It is not something you can switch on today. Posting to LinkedIn and Indeed ships now. Multi-board posting, where one job goes to several boards from a single form, is in build for the Wave 1 release rather than live.

Until the connector lands, the working pattern is that you post on Seek's own interface and bring applicants in through email capture and bulk resume import, both of which are live. Bulk import parses a folder of resumes into structured records, runs duplicate detection during the import rather than afterwards, and keeps the original file next to the parsed text. It is more manual than a connector and it is not a blocker for a working desk.

Labour-hire licensing in Australia is administered state by state rather than nationally, and an agency supplying workers across borders can be dealing with more than one scheme at once. The product treats a licence as a structured record: the issuing jurisdiction, the licence number, the holder, the issue date and the expiry date, with a reminder before the expiry rather than a discovery afterwards.

Placements can be configured to require a current licence for the relevant jurisdiction before they can be closed, in the same way a coded disposition is required before a candidate can be rejected. That turns a compliance obligation into a field somebody has to fill rather than a policy somebody has to remember.

The usual caveat applies and it is not boilerplate. The product records and reminds. It does not apply for a licence, does not assess whether a particular engagement falls inside a scheme, and does not constitute advice about which scheme applies to your business. Where the schemes differ, that is your interpretation to make.

A large share of Australian temporary and contract placements involve a candidate whose right to work is tied to a visa with conditions and an end date. The candidate record carries the visa class, the conditions that matter for the placement, the expiry, and the date and outcome of the check you ran through the government verification service.

The verification itself is a workflow you run. The product stores the result, reminds you before the visa expires, and can require the check before a candidate is placed. It does not perform the check, does not interpret visa conditions, and does not hold a status it has not been given.

That distinction, capability rather than claim, is applied consistently across this site. We publish what the product supports and where responsibility sits, and we do not issue ourselves compliance certificates.

A candidate database is a collection of personal information held for a commercial purpose, and the Australian Privacy Principles set expectations about notice, use, quality, security, access and correction. The product supports those obligations as fields and workflows rather than as a policy document.

Each candidate record carries why the information is held, when and through which channel it was collected, and what the candidate was told at collection. Retention windows are configurable, and a dormant record past its window is flagged for review. Access and correction requests are answered from the record, and erasure removes the profile, parsed text, files and messages while retaining the financial records attached to a completed placement where law requires it.

Primary data residency is AWS us-east-1 in the United States. If Australian data residency is a contractual requirement for you, raise it in the sales conversation rather than after signing, because it is not the default and we are not going to imply that it is.

Australian rules on commercial electronic messages are stricter than the ones Surhires was originally built against, and they apply to a recruiter's outreach. Three things matter: consent, clear sender identification, and a working unsubscribe that is honoured.

The product supports all three as capability. Consent state is captured on the candidate record with its date and channel. Cadences carry sender identification and an unsubscribe mechanism. Unsubscribes and STOP-style replies write to a suppression list that applies across channels, so a candidate who opts out of email does not receive the next SMS in the sequence. Reply Handler classifies inbound responses so an opt-out is acted on rather than sitting unread in an inbox.

Whether a given campaign is lawful depends on how you configure and send it. The product gives you the controls and the audit trail; the judgement about consent and content stays with you.

The AUD figures on the Australian pricing page are conversions from the USD list price and are flagged as unconfirmed pending a founder decision. Budget against them; do not treat them as a locked local price sheet. The USD figures are shown next to them so you can see exactly what the conversion applies to.

The commercial terms are settled: a three-seat minimum on Starter and Professional and five on Enterprise, a fourteen-day trial with no credit card, no free-forever tier, and roughly seventeen percent off for annual billing. GST is excluded from the listed figures and its treatment depends on your own registration, which the pricing page explains.

Support runs Monday to Friday, 8am to 8pm Eastern Time in the United States. In Sydney that is roughly late evening through to late morning the following day, shifting by an hour or two as daylight saving changes on either side of the Pacific.

In practical terms: your morning is covered, your afternoon is not. A question raised at two in the afternoon in Melbourne will usually be answered overnight and waiting when you open the laptop. Onboarding sessions, migration calls and account reviews are scheduled inside the US window, which for an Australian team usually means an early morning slot.

This is the most concrete cost of buying from a supported market rather than a launch market, which is why it is on the page in plain words rather than in a footnote nobody reads.