What a Surhires seat costs an Australian agency

Starter suits a small desk moving off spreadsheets and a shared inbox: candidate pipeline, job board, posting to LinkedIn and Indeed, one job board connector, manual resume upload, search and tagging, WhatsApp basics and the recruiter mobile app, capped at five hundred candidates and ten seats.

Professional is the working plan for a billing desk. It adds AI candidate-to-job matching with a monthly credit allowance per user, resume parsing and bulk import, AutoShortlist, duplicate detection, the candidate blacklist, interview scheduling across rounds, full WhatsApp Business API, deeper LinkedIn Recruiter integration, placement invoicing and the reporting pack. Most Australian agencies running perm and contract will need this tier.

Enterprise is for multi-entity staffing groups needing a security review, SSO and SAML, multi-brand configuration, custom SLAs, advanced analytics and database export, and migration assistance. It carries a platform fee alongside seats and a five-seat minimum.

Every figure here is exclusive of GST. The supplier is Soor LLC, a Delaware company, so whether GST is charged on your purchase and how it is accounted for depends on your own registration status rather than on a simple domestic-supplier rule. We capture your ABN and GST registration status at the point of sale, and the treatment applied appears on the invoice.

If your accountant wants that position confirmed in writing before a purchase order is raised, ask during the sales conversation rather than after the first invoice arrives. We are not going to publish a blanket statement about your GST position, because the correct answer depends on facts about your business that we do not have.

Starter and Professional both carry a three-seat minimum; Enterprise starts at five. A solo recruiter can run a desk on the product, but the smallest invoice is three seats regardless of how many people log in.

The reason is that support cost is not proportional to seat count. Imports, onboarding and messaging infrastructure cost about the same whether one person or three use the account. Setting the floor at three rather than five is a deliberate difference from several competitors in this category, and it is what keeps a two-person agency inside the ordinary purchase path.

The trial runs fourteen days with no credit card and gives you the Professional feature set, so AI matching and resume parsing can be tested against your own imported data rather than a demo database.

There is no free-forever tier and there will not be one. Recruitment software needs a database import, an onboarding conversation and messaging infrastructure before it is useful, and an unsupported free account produces a half-configured system and a poor impression of the product. Fourteen supported days beats an indefinite unsupported account.

Onboarding on the higher tiers carries a one-time fee scoped at the point of sale rather than published here. The work varies too much for a headline number to be honest: importing a clean CSV of eight thousand candidates is a different job from lifting a decade of custom fields, attachment history and note threads out of an incumbent system.

Ask for the scope and its assumptions in writing before signing. A migration quote that will not put its assumptions on paper is not really a quote.

Enterprise also carries a platform fee on top of seats, quoted in USD at two thousand dollars a month, covering the security review, the SLA and a named customer success contact.

Messaging is passed through. WhatsApp Business API conversations, SMS and voice minutes are billed by the underlying provider. Where a connector needs your own account with a third party, that account is yours. AI matching credits are allocated per user per month on Professional, and heavier use is an add-on rather than an unlimited promise.

Background checks, assessments, payroll and pay and bill are not included, because Surhires does not do them. It is recruitment software: candidate relationships, sourcing, submissions and the placement pipeline through to the first invoice.

Seats added mid-term are charged pro rata from the day they are added. Seats removed take effect at renewal rather than immediately, so a desk that shrinks in March is billed for its March seats until the term ends. That is the ordinary arrangement in this category and it belongs on the page rather than only in the terms.

Data export is a product feature, not a retention lever. Candidates, clients, jobs, placements and activity can be exported as CSV or JSON at any point in the subscription, including the day you decide to leave. Advanced extract sits on Enterprise; a full record export is available on every plan.